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Terms And Conditions Of Use

1 Placing an order signifies that you agree to these terms and conditions of sale. These terms and conditions and anything else agreed between us in writing forms the contract between us. Nothing agreed verbally will be part of our contract unless we have confirmed that in writing (including by email)

2 Whilst we try our best to present the images on our website as accurate representations of the true colour shades and tones, they may display differently due to the monitor you are viewing them on or other technological reasons. We will however supply products as close as possible to the images you are relying on.

3 Should we agree to provide you with a bespoke design to meet your requirements, we will use our best endeavours to produce goods as accurate as possible but there may be minor differences. A non-refundable deposit of 50% of the price will be payable in advance of an order for bespoke goods.

4 We will let you know as soon as we can by email or other suitable method but at least within 5 working days, if any goods ordered are out of stock. Alternately we may send you substitute goods as close as possible to what you ordered.

5 Although we will try our best to meet your wishes, it is possible we may have to reject your order (which will constitute an offer to buy) for unforeseen circumstances.

6 Our prices are those published (and varied from time to time) on our website and those are the prices you will need to pay unless we agree or confirm something different with you in writing.

7 We use Paypal - info@thehandmadedogcollarcompany.com -  so you may pay with your Paypal account, if you have one, or with a debit or credit card. Once payment has been authorized, we will send you an email confirming your order. If none of these methods will work for you let us help you by agreeing another method which does

8 If we do state a date for delivery it will be our best estimate and we will use all reasonable endeavours to meet it.


9 We will send your goods by a method which will need signing for at your end to help us both. If no one is available to sign for the goods and a signature is required, the carrier will leave notification of their delivery attempt with the necessary redelivery information.

10 Our standard delivery is First Class signed for and charged at a  maximum of £4.95 regardless of the size of the order (the current price as at 21st March 2019 which will vary as time passes) for UK orders, with delivery 2-3 days from order dispatch.

11 International delivery is charged at varying rates for all orders received outside the UK, please give us your delivery destination by email to have your postage charge calculated.

12 If there are any duties and/or taxes at the point of entry into the destination country you will need to pay those.

13 If goods are faulty on receipt, you must first notify us of the problem within 3 days of receipt. If we agree, then the goods must be returned to us at your cost within 30 days of delivery for you to receive an exchange or refund calculated at our discretion, although we will endeavour to be fair in doing so. If we are able to and it is appropriate we will repair the goods for you instead, in which case that will be your exclusive remedy.

14  If you receive the goods and you have ordered the wrong size inn error, you must first notify us within 3 days of receipt. If we agree, then the goods must be returned to us at your cost within 30 days of delivery for you to receive an exchange or refund calculated at our discretion, although we will endeavour to be fair in doing so.

15 If you receive goods that have been damaged in transit please retain all relevant documentation and take photographs if possible, so that an insurance claim can be made against the carriers if appropriate.

16 Returned goods must be sent to us by registered post or special delivery. You are advised to obtain proof of posting which will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered.

17 If any goods are returned incomplete i.e, parts missing etc. that will affect our decision for any refund.

18 We will endevour to refund by using the same method as the original payment, but at our discretion.

19 We are not liable for any fault in the goods after 6 months from the date of receipt of goods.

20 These terms do not supersede your statutory rights under the Sale of Goods Act

21 If you are a consumer ordering electronically or by other remote method rather than in person you have a right to cancel your order within 14 days of receipt of the goods.

22 We take all reasonable precautions to keep information supplied to us by customers strictly confidential. We do not supply our 'mailing information' to third parties. We will comply with ‘GDPR’ in relation to our dealings with you. If you want to know more, please ask.

23 We advise that your pets should be under constant supervision whilst using or wearing any of our products.  You will understand that whilst we take care to ensure our products are of a good standard we cannot be held responsible should an accident occur or your pet otherwise suffers harm not directly caused by our product.

24 Please check the product regularly for wear and tear or damage. We may be able to repair your product for a small fee, this will be agreed by both parties in writing and full payment must be made for the work prior to any repair work being carried out.

25 Our agreement shall be governed by English Law and the English Courts shall have exclusive jurisdiction.

26 You may write to us at the following address:

The Handmade Dog Collar Company
71 Monkmoor Road
Shrewsbury
Shropshire
SY2 5AT


email us: info@thehandmadedogcollarcompany.com

call us on:  07498 606445 Monday to Friday 9am - 5pm

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